As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authroization and reach out to you via e-mail. If you item(s) are available for immediate shipment (withing 5 business days), we will process the charges and submit the order shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information withing 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do no receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Please inspect the packaging of your item(s) when they arrive, if you notice any damages you should make note of it when signing for delivery. If your items(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellation & Refund:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.